Change is no longer an occasional disruption—it’s the new normal.

In today’s fast-moving business environment, evolving expectations, shifting priorities, and team uncertainty can feel overwhelming. Yet those who shine in uncertainty are not the ones who have all the answers, but the ones who can adapt, listen deeply, and communicate with clarity—even when the path forward is unclear.

This course is designed to equip you with practical tools to lead yourself and others through uncertainty. You’ll discover how to model flexible thinking, use reflective listening, reframe challenges, and create an environment where trust and connection grow, even in times of ambiguity.

This online course will help you:

  • Enhance awareness of communication habits under pressure and uncertainty.
  • Use clear and emotionally impactful communication to build shared understanding.
  • Model adaptability through flexible thinking and reflective listening.
  • Apply reframing strategies to turn challenges into opportunities.
  • Strengthen trust and connection within your team during times of change.
  • Support morale and reduce overwhelm with clear, timely, and manageable communication.
  • Stay grounded and focused, adapting your approach in real time.
  • Gain tools to lead yourself and others with confidence, even when the way forward isn’t certain.

The Shine in Uncertainty: Building Adaptability for a Changing World e-learning course empowers professionals at all levels to navigate ambiguity with greater clarity, confidence, and intention.

Course curriculum

    1. Program Overview

    1. Pre-Assessment

    1. Introduction

    1. Emotional Agility - Part 1

    2. Video: The gift and power of emotional courage - Susan David

    3. Emotional Agility - Part 2

    1. Growth Mindset

    1. Cognitive Flexibility

    2. Article Link

About this course

  • Free
  • 13 lessons