The Relational Skills Cluster

Is made up of 8 skills that together equip employees to not only work well together, but to do so in a way that builds trust.

Create a respectful workplace supporting inclusion, and helping employees manage effectively in a ever-changing, increasingly digital and global world.

The Relational Skills Cluster combines
four unique workplace skills

Identified as critical for social & interpersonal success in the world of work

  • Change & Continuous Learning

    Continuous Learning strategies promote change readiness - a flexible, learning mindset critical for 21st century learning and requires understanding new approaches to workplace learning, including Online and AI applications.

  • Social Intelligence

    Social IQ has declined significantly due to reliance on technology. Building trust across cultures and in diverse teams demands a “presence” and ability to read social, nonverbal, tonal, and contextual cues, adapt social style, and learn written and unwritten social rules.

  • Civility & Citizenship

    Increasingly SMEs are tied to, impacting, and interacting with communities, e.g., for recruitment, to achieve social impact, and to build social capital. Individuals benefit – as do companies - by learning how “community” and citizenship mentality is necessary to thrive in 21st century and beyond.

  • Cultural Competence

    Due to increasing diversity, individuals need to be able to move beyond awareness to be able to build on differences and to work well together.

Relational Skills Training

Benefits for employees who are offered this training include increased ability to:

  • Be situationally aware

  • Show empathy and shared perspective

  • Relate from a "people first" point of view

  • Be change ready

  • See situations from a systems perspective

  • Adopt a "global citizen" mindset

  • Engage with others in a respectful way

  • Build self-management and self-awareness skills

Competency in the Relational Skill areas

combined with adapted aspects of four skills from the Skills for Success Framework: Collaboration, Communication, Thinking Skills, and Adaptability create a comprehensive and measurable toolkit that enables employees to thrive

  • Communication

    Your ability to receive, understand, consider, and share information and ideas through speaking, listening, and interacting with others. For example, we use this skill to listen to instructions, serve customers and discuss ideas.

  • Aspects of Thinking Skills - Systems Thinking

    Your ability to identify, analyze, propose solutions, and make decisions. Problem solving helps you to address issues, monitor success, and learn from the experience. Systems thinking means you always consider the impacts of your decisions and how you are impacted by the systems around you.

  • Aspects of Adaptability - Resilience

    Your ability to achieve or adjust goals and behaviours when expected or unexpected change occurs, by planning, staying focused, persisting, and overcoming setbacks. Resilience in the Relational Skills cluster refers specifically to your mental ability to adapt.

The Relational Skills Program

helps organizations to address

  • Diversity and Inclusivity - such as increased cultural understanding and trust across gender, cultural, and generational groups.

  • Onboarding “quick to fit” solutions - such as identifying and illustrating unwritten rules, teaching, and reinforcing the value of collaboration, and having ability to properly assess and manage onboarding issues.

  • Staff Retention - by creating environments where learning is encouraged, collaboration is expected, and overall health and well-being is anticipated.

  • Staff and Workplace Mental Health - reducing stressors such as language and learning barriers.

  • Safety by building trust - offsetting potential conflicts and issues related to lack of cultural competence and systems thinking.

  • Productivity Efficiencies - devising clearer learning and performance paths based on increased accuracy of skills analysis.

  • Customer Service - better meeting the needs of both customer and service provider by improving service culture and building communication skills.

  • Teamwork - helping foster a mindset of creativity and collaboration – show employees the benefits of working well together.

Have a Relational Skills Program delivered to your organization

By a Certified Relational Skills Trainer

Frequently Asked Questions (FAQ's)

  • When does the course start and finish?

    It is a completely self-paced online course - you decide when you start and when you finish.

  • How long do I have access to the Course?

    After enrolling, you have unlimited access to this course for 12 months - across any and all devices you own. Any files that are downloadable are yours to keep as well. NB: This material is copyrighted and passing on or sharing this course material to another party is prohibited.

  • How long will this course take me?

    The best part about this course is it is self-paced, so it is up to you how long you take. We recommend spending a minimum of 1-hour a week on the course and this should take you about 6-8 weeks to finish. But it is really up to you!

  • Do I require any special software for the course?

    No. The course will be hosted on a secure membership platform so you just need to set up a registration and password for the site and you can watch the videos and download workbooks from there.

  • Where can I contact the School Administrator if I have any questions?

    Please email with any questions you are not able to find on this page.

  • How do I cancel my account?

    You can log into the course dashboard and cancel your account at anytime.

  • What currency are payments charged in?

    All payments are charged in Canadian Dollars and include GST for Canadian Residents.

The Workplace Connections Project is funded in part by the Government of Canada’s Adult Learning, Literacy and Essentials Skills Program and managed by Workplace Education Manitoba.